Thank you for shopping with Leeds Gardens Ltd. We want you to be completely satisfied with your purchase. Please read our Returns & Refunds Policy carefully to understand your rights and responsibilities.

1. 60-Day Return Policy

We offer a 60-day return window from the date your order is delivered.

To qualify for a return, your item must be:

  • Unused and in the same condition as received

  • In its original packaging with all tags included

  • Accompanied by proof of purchase or receipt

2. NON-RETURNABLE ITEMS

The following items are non-refundable and cannot be returned:

  • Custom or made-to-order products

  • Gift cards

  • Clearance or final sale items

  • Products marked as “non-returnable”

If you are unsure whether your item qualifies for a return, please contact us before initiating the process.

3. RETURN PROCESS

To request a return:

Email us at: sales@LeedsGardens.com

If your return is approved, we will provide:

  • Return instructions

  • A return shipping label (if applicable)

Please do not send items back without prior approval, as unauthorized returns may not be accepted.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately upon delivery.

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

Please contact us within 7 days of delivery at:

Email: sales@LeedsGardens.com

Include the following information:

  • Order number

  • Description of the issue

  • Photos of the product and packaging (if applicable)

We will work quickly to resolve the issue through a replacement, exchange, or refund.

5. EXCHANGES

We only offer exchanges for:

  • Damaged items

  • Defective products

  • Incorrect items received

To request an exchange, contact us at:

Email: sales@LeedsGardens.com

6. RETURN SHIPPING COSTS

If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs.

For all other returns, including change-of-mind purchases, the customer is responsible for return shipping costs.

All returns must use the shipping method or return label provided by us. We are not responsible for lost or damaged returns sent independently.

7. REFUNDS

Once we receive and inspect your returned item, we will notify you regarding approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method

  • Please allow up to 7 business days for processing by your bank or card provider

Partial refunds may be issued if returned items are used, damaged, or incomplete.

8. RESTOCKING FEE

We do not charge any restocking fees for returned products.

CONTACT US

If you have questions about returns, refunds, or exchanges, please contact us:

Email: sales@LeedsGardens.com

COMPANY DETAILS

Company Name: Leeds Gardens Ltd
Country: United Kingdom