SHIPPING POLICY

Location & Estimated Shipping Time

United States & Canada: 32 – 45 business days

Europe & United Kingdom: 12 – 20 business days (Monday to Friday)

We ship worldwide. Once your order is confirmed, please allow 2–3 business days (Monday to Friday) for order processing before shipment.

SHIPPING COSTS

United Kingdom: FREE Delivery

Shipping fees for other regions may vary depending on the destination and order size. For more information regarding shipping costs, please contact our support team.

CHANGE OF ADDRESS

If you need to update your delivery address, please contact us within 24 hours of placing your order.

Once an order has been shipped, we are unable to change the delivery address.

Contact Email: sales@LeedsGardens.com

CANCELLATIONS

If you wish to cancel your order before it has been dispatched, we are happy to assist.

If your order has already been shipped, please refer to our Refund Policy for further guidance.

DAMAGED PARCELS IN TRANSIT

If your parcel arrives damaged, please reject the package from the courier if possible and contact our customer support team immediately.

If the package was delivered while you were unavailable, please contact us for assistance and next-step instructions.

TRACKING INFORMATION

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking instructions.

CUSTOMS DUTIES & TAXES

For international orders, customers may be responsible for customs duties, taxes, or import fees charged by local authorities. These charges are not included in the shipping cost.

LOST PACKAGES

If your package is marked as delivered but you have not received it, please contact our support team immediately. We will work with the shipping carrier to investigate the issue.

CONTACT US

For questions related to shipping, delivery, or tracking, please contact us:

Email: sales@LeedsGardens.com

COMPANY DETAILS

Company Name: Leeds Gardens Ltd
Country: United Kingdom